Technical Support

Responsible :

  • Research and identify solutions to software and hardware issues.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Ask customers targeted questions to quickly understand the root of the problem.
  • Talk with clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
  • Properly escalate unresolved issues to appropriate internal teams.
  • Provide timely and accurate customer feedback.
  • Following up with customers to ensure the problem is resolved.
  • Replacing or repairing the necessary parts. Upsell as required.
  • Providing support in the form of procedural documentation.
  • Ensure all issues are properly logged.
  • Prioritize and manage several open issues at one time.
  • Prepare accurate and timely reports.

Requirement :

  • Diploma or Bachelor Degree in Computer Science, Information Technology or relevant field
  • Experience as a Technical Support Advisor, Desktop Support
  • Engineer, IT Help Desk Technician or similar roles.
  • Fresh grads are also encouraged.
  • Windows 7 and latest desktop OS, Windows Server 2007 and latest server OS including Active Directory, Avaya VOIP or any system equivalent, Basic LAN understanding, Printer Troubleshooting
  • Able to Speak in English


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